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Responsibilities of International Voice, Email, and Chat Support

• Provide email and chat support for tickets or tasks handed off from other teams.
• Create and optimize multiple Google Ads accounts at scale.
• Address issues or tasks assigned via ticketing systems through chat, email, or phone.

Responsibilities of Customer Service Representative

• Handle customer queries through web chat, email, and social media.
• Resolve phone bill and network-related issues via chat.
• Educate customers on product and service information.
• Maintain accurate customer records.
• Identify and escalate priority issues to the Team Leader and operations team.

Salary/Pay and Grade Pay

• For the Customer Service Representative position, the approximate monthly salary is ₹25,400.
• For the International Voice, Email, and Chat Support position, the approximate monthly salary is ₹22,300.

Note: The salaries mentioned are based on data from Glassdoor and may fluctuate. These figures are indicative and not fixed. Candidates should be aware of potential changes when considering this opportunity. More detailed salary information can be found in the official notification.

Age

• The minimum age for candidates is 18 years.
• There is no upper age limit specified for this recruitment.

Educational Qualifications

• Customer Service Representative: Candidates must have completed 12th grade or have a graduate degree in any discipline.
• International Voice, Email, Chat Support: Candidates must have completed 12th grade or have a graduate degree in any discipline, with a minimum of one year of experience in any international process.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required

• Excellent written English communication skills.
• Strong email writing skills with a focus on customer service.
• Ability to solve customer queries via email.
• Knowledge of order management processes.
• A team player with the ability to work collaboratively.
• Excellent critical and analytical thinking abilities.
• High attention to detail.
• Strong organizational, time management, and workflow management skills.

Selection Method
Candidates will be selected based on:

1. Shortlisting: According to eligibility criteria like age and qualification.
2. Interviews: Telephonic or field interviews.
   Shortlisted candidates will be notified via their registered mobile number or email ID for the next steps.

Work Experience

• No prior work experience required for the Customer Service Representative position.
• Freshers and candidates with no experience are eligible to apply.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.