Explore exciting career opportunities with British Petroleum (BP) as a Customer Service Specialist in 2024. Work remotely and be part of a dynamic team dedicated to customer satisfaction.
British Petroleum (BP) is hiring Work from Home Jobs in India for Freshers in 2024, seeking Customer Service Specialists for multiple positions. You can apply through Workfromhomeandhouse.in – Jobs for Freshers.
British Petroleum (BP) Work from Home Jobs: Apply Online! Online registration will close on November 12, 2024. Information regarding job locations, various positions, salary, qualifications, and the application link can be found below. This is a great remote job opportunity for freshers.
British Petroleum (BP) Work from Home Jobs in India 2024
Job Location:
Candidates will work from home as Customer Service Specialists.
Number of Positions:
Various roles are available, with multiple openings for this position.
Available Position:
- Customer Service Specialist
Salary:
The annual salary for the Customer Service Specialist position is approximately ₹499,200 per annum. (Note: The salaries mentioned may vary and are based on estimates from platforms like Glassdoor and Ambition Box. These figures are indicative and subject to change, so job seekers should consider this variability when exploring options.)
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British Petroleum (BP) Work from Home Jobs for Freshers in India: Education Requirements
- Position: Customer Service Specialist
- Qualification: Any graduate degree
Age Limit:
Candidates must be at least 18 years old, with no upper age limit. For further details regarding age requirements, please refer to the complete notification.
Roles and Responsibilities of Customer Service Specialist:
The key responsibilities for the Off-Campus Drive are outlined below:
- Client Complaints Management: Take charge of and resolve a high volume of phone and written customer complaints.
- First Point of Contact: Act as the initial contact for all retail customers with inquiries about their site experience.
- Action Tracking: Identify actions that the assignee has not taken and follow up accordingly.
- Customer Service Excellence: Provide exceptional customer service to both clients and associates.
- Expertise Utilization: Leverage in-depth knowledge of major account customers and associated processes/systems.
- Operational Duties: Perform daily operational tasks related to customer service to ensure consistency in delivery and fulfillment of client expectations.
- Communication: Serve as the primary point of contact for any written or verbal inquiries from clients, both internal and external, engaging in courteous and effective communication.
- Technical Proficiency: Maintain a high level of expertise with the technological tools and procedures used for handling requests and communications.
- Knowledge Management: Keep up-to-date and update knowledge documents essential for the operation of the notification center.
- Problem-Solving: Consider the best course of action for novel or unusual circumstances without predefined instructions.
- Shift Handover: Share expertise during shift changes to ensure accurate and timely handoff of ongoing incidents and tickets.
- Continuous Improvement: Strive for continuous improvement in all tasks, including resolving complaints and identifying the root causes of issues.
Qualifications Required for British Petroleum (BP):
- Customer Service Skills: Exceptional abilities in providing customer service.
- Communication Skills: Excellent oral and written communication skills, with the ability to establish productive working relationships.
- Experience: Proven experience in established customer service organizations.
- Team Collaboration: A team-focused approach to work.
- Problem-Solving Skills: Strong problem-solving abilities.
- Knowledge Management: Ability to suggest improvements to existing knowledge documents and identify knowledge gaps.
- Relationship Building: Ability to build and maintain strong relationships with internal company partners and customers.
- Process Improvement: Capable of identifying inefficiencies and gaps in processes.
- User Acceptance Testing: Conduct user acceptance testing for systems and technologies to ensure successful implementation of enhancements.
Selection Process for British Petroleum (BP) Work from Home Jobs in India:
The recruitment process will include:
- A virtual or telephone interview, or a field interview.
- A shortlisting or assessment test to determine candidates’ suitability for the position.
Candidates who meet the criteria for shortlisting will be notified via a registered email address or mobile number.
Work Experience Requirement:
For these positions, relevant work experience is necessary. However, candidates with no experience or those with less experience are also encouraged to apply.
Application Procedure –
Applying via the official website or the URL below is how candidates can apply for the Customer Service Specialist.
✅1. Click here to complete the Application Form Online for British Petroleum BP, Remote Jobs for Freshers: Customer Service Specialist.
Other Work from Home Jobs Online in India for freshers 2024, Links.
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