American Express hiring work from home customer service professionals 2025

American Express Recruitment 2025 – Apply Online for Customer Service (Voice Process) | Work From Home/Office

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Join American Express as a Customer Service Professional (Voice Process)

American Express is inviting applications from eligible candidates for the post of Customer Service Professional (Voice Process). This is an excellent opportunity for individuals looking for a career with a global financial services leader. The position offers both Work From Home and Office (Hybrid) work arrangements, making it suitable for candidates seeking flexibility in their work environment.

Interested and eligible applicants must apply online on or before 12th August 2025.


🔍 Job Overview

✦ Post Name:

Customer Service Professional (Voice Process)

✦ Number of Vacancies:

Various (exact count not disclosed)

✦ Job Type:

Private Sector Job (Permanent/Full-Time)

✦ Job Location:

Hybrid model – Work from Home and Office (Gurugram Office Location)


🧩 Key Responsibilities

As a Customer Service Professional, your responsibilities will include:

  • Handling a high volume of inbound calls in a structured and fast-paced environment.
  • Providing exceptional service while resolving customer queries and concerns.
  • Building strong relationships with card members and tailoring unique solutions to their needs.
  • Promoting card member benefits and encouraging product engagement.
  • Managing tasks like statement inquiries, payments, card replacement, and rewards redemption.
  • Utilizing tools and resources to ensure first-contact resolution and personalized assistance.
  • Maintaining a strong focus on customer satisfaction and loyalty.

💼 Eligibility Criteria

✦ Educational Qualifications:

  • Candidates must possess a Graduate Degree in any discipline from a recognized university.
  • Freshers are encouraged to apply. No prior experience is required.

If you haven’t completed graduation, explore job opportunities based on 10th or 12th qualification

✦ Age Limit:

  • Minimum Age: 18 years
  • Maximum Age: Not specified (open to all above 18)

💡 Required Skills and Competencies

To be successful in this role, you should have:

  • Strong interpersonal and communication skills
  • Excellent verbal English skills
  • Customer-focused mindset with the ability to resolve concerns effectively
  • Ability to work both independently and as part of a team
  • Flexible to work during U.S. hours (night shifts may apply)
  • Problem-solving mindset with attention to detail
  • Basic knowledge of MS Office tools like Excel, Word, and Outlook

💰 Salary Details

Selected candidates will receive a monthly salary ranging between ₹25,000 to ₹43,000, depending on skills, experience, and location.
(Note: Salary figures are approximate and based on public data from platforms like Glassdoor and AmbitionBox. Final figures may vary.)


📝 Selection Process

The selection for American Express Customer Service roles will involve:

  1. Shortlisting of Applications
  2. Assessment Test
  3. Telephonic/Virtual Interview

Shortlisted candidates will be informed via their registered email or mobile number.


📅 Important Dates

  • Application Deadline: 12 August 2025
  • Mode of Application: Online only
  • Application Fee: None

⚠️ Note: There is no application fee for this recruitment. Beware of fraudsters asking for money in exchange for job offers or interview scheduling.


🖱️ How to Apply

All interested candidates must apply online through the official link provided below. Ensure all details are filled accurately, and documents are uploaded where required.

👉Click Here to Apply Online

Please note: Offline or email-based applications will not be accepted. Only online submissions through the official application portal will be considered.


✅ Final Words

This is a great opportunity for both fresh graduates and experienced candidates to join a globally respected brand like American Express. With flexible working options, competitive salaries, and a people-first culture, this role is ideal for candidates who are passionate about delivering exceptional customer experiences.

If you’re looking to grow your career in customer service with a reputed MNC, don’t miss this chance. Apply before the deadline and secure your spot in the American Express team!

Click Here for American Express Recruitment 2025 Notification Details

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