American Express Hiring: Customer Service Analyst (Hybrid, Gurugram)
Location: Gurugram (Hybrid – Work from Home & Office). Deadline: September 9, 2025.
Why This Opportunity Matters
If you are looking to build a career in customer service while contributing to one of the world’s leading financial services brands, this role is for you. At American Express, you’ll be helping customers, analyzing cases, and ensuring compliance — all within a hybrid work model that offers flexibility and collaboration.
About the Role
As a Customer Service Analyst, you will handle customer queries and emails, provide timely and effective resolutions, and work closely with your team to meet quality and productivity standards.
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Key Responsibilities
- Take full ownership of customer issues and resolve them effectively.
- Understand customer needs and proactively suggest relevant solutions.
- Consistently meet quality, compliance, and productivity metrics.
- Escalate complex cases to senior representatives or team leaders as needed.
- Adapt to changes in policies and processes as per business requirements.
- Ensure strict confidentiality and data privacy at all times.
Who Can Apply
Eligibility
- Minimum Age: 18 years.
- Education: Graduate degree (any discipline).
Required Skills & Attributes
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office and PC-based tools.
- Ability to prioritize tasks, take independent decisions, and meet deadlines.
- Team collaboration, dependability, and professionalism.
If you haven’t completed graduation, explore job opportunities based on 10th or 12th qualification
How to Apply
Applications must be submitted online only. There is no application fee for this recruitment. Please beware of scams — genuine recruiters will never ask for payment at any stage. Apply through the official career link below.Apply Now
Note: Replace the placeholder link above with the official American Express career apply link before publishing.
Final Words
This is a unique chance to join a global leader in financial services. If you are a graduate with strong communication and analytical skills, don’t wait — apply now and take the first step toward building a rewarding career with American Express.
Click Here for American Express (Work From Home/ Office) Recruitment 2025 Notification Details
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The last date to apply is September 9, 2025.
Candidates must be at least 18 years old and hold a graduate degree in any discipline.
This is a hybrid role, meaning you will work both from home and from the Gurugram office.
