TCS is hiring for Customer Service Representatives (Voice and Chat Process) and Research Interns. Apply by 21-02-2025. Work-from-home, hybrid, and onsite opportunities available.
Tata Consultancy Services (TCS) Recruitment 2025: Customer Service Representative (Voice and Chat Process) & Research Intern Roles
Tata Consultancy Services (TCS) has announced its recruitment drive for 2025, inviting applications for various positions, including Customer Service Representative (Voice and Chat Process) and Research Intern roles. Interested and eligible candidates can apply on or before 21-02-2025. Below are the detailed updates regarding the vacancies, salary, qualifications, selection process, and other essential information.
TCS Recruitment 2025: Key Details
Name of Vacancies and Number of Posts
- Customer Service Representative (Voice and Chat Process)
- Research Intern
Job Location
- Customer Service Representative: Candidates can work either from home or the office (Remote/Onsite).
- Research Intern: Hybrid work style, involving both work-from-home and office, with locations across India.
Number of Vacancies
Multiple vacancies are available for each position.
Roles and Responsibilities
Customer Service Representative (Voice and Chat Process)
- Respond to customer inquiries via phone, email, or chat regarding account maintenance and services.
- Provide information on company campaigns and products.
- Handle complaints, cash claims, and escalations professionally.
- Maintain and update customer records in the system.
- Assist in resolving customer issues within the stipulated timeline.
Research Intern
- Define research problems and propose solutions.
- Develop prototypes using industry-scale data.
- Publish research papers in leading conferences and journals.
- Conduct literature surveys and explore emerging trends.
- Contribute to tool and product development.
Salary Details
- Customer Service Representative: ₹32,500 per month (approximately).
- Research Intern: ₹21,600 per month (approximately).
(Note: Salaries may vary based on company policies and other factors.)
Eligibility Criteria
Age Limit
- Minimum: 18 years.
- No upper age limit specified.
Educational Qualifications
- Customer Service Representative: 12th Pass or Graduate in any discipline with at least one year of relevant experience.
- Research Intern: Graduate in any discipline.
For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.
Skills Required
- Strong communication skills in English.
- Proficiency in computer applications and systems.
- Ability to handle stressful situations.
- Data entry and typing skills.
- Knowledge of customer service practices.
Selection Process
Candidates will be selected based on:
- Shortlisting/Assessment Test
- Telephonic or Field Interview
Shortlisted candidates will be informed via their registered mobile number or email ID.
Work Experience
- Research Intern: No prior work experience required. Freshers are welcome to apply.
- Customer Service Representative: Minimum one year of relevant experience required.
How to Apply
Eligible and interested candidates must apply online through the official website. Applications will only be accepted via the online mode; offline submissions will not be considered.
Click Here to Apply Online for Customer Service Representative (Voice and Chat Process)
&
Click Here to Apply Online for Research Intern
Application Process
- Candidates must register online and complete the application process through the provided links.
- Ensure all required details are accurately filled in the online application form.
Last Date to Apply
The last date to submit the application is 21-02-2025. Applications submitted after this date will not be accepted under any circumstances.
Application Fee
There is no application fee for any candidate.
⚠️ Note: Beware of job scams. Genuine recruiters will never ask for money to schedule interviews or offer jobs. If you receive suspicious calls or emails, exercise caution.
Important Notes
- Applications received after the deadline or incomplete submissions will be rejected without explanation.
- Ensure all enclosures and required details are submitted before the deadline to avoid disqualification.
Best of Luck
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