Tata Communications is Hiring for Lead Customer Security Operations Executives | Apply Online Now

Tata Communications Hiring for Junior Customer Service Executive and Lead Customer Security Operations Roles

Tata Communications is inviting applications for various positions including Junior Customer Service Executive and Lead Customer Security Operations. Eligible and interested candidates can apply on or before 17 February 2025. Below are the details regarding vacancies, salary, qualifications, selection process, and other essential information.

Job Locations

• Lead Customer Security Operations: Hyderabad
• Junior Customer Service Executive: Mumbai

Vacancy Details

The exact number of vacancies is not specified. The available roles include:

1. Junior Customer Service Executive
2. Lead Customer Security Operations

Responsibilities

Junior Customer Service Executive:

• Resolve customer issues and provide effective solutions.
• Research, diagnose, and troubleshoot system or application problems.
• Manage daily customer service operations and infrastructure.
• Ensure adherence to SLAs and handle escalation desk operations.
• Monitor vendor performance and address critical incidents.
• Perform planned activities and manage change processes effectively.
• Establish tools and procedures for network performance monitoring.

Lead Customer Security Operations:

• Administer and troubleshoot technical issues to ensure efficient system functionality.
• Validate incidents, perform analysis, and recommend solutions.
• Develop and maintain standard operating procedures.
• Serve as an escalation point for Level 1 analysts.
• Coordinate with IT teams for performance tracking and issue resolution.
• Optimize systems, processes, and policies.
• Publish periodic reports on operations activities.

Salary Details

• Junior Customer Service Executive: ₹33,600 per month (approx.)
• Lead Customer Security Operations: ₹41,600 per month (approx.)
  (Note: Salaries are indicative and subject to variation.)

Eligibility Criteria

• Age Requirement: Minimum 18 years.
• Educational Qualification: Graduate in any discipline.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Skills Required

• Strong communication and interpersonal skills.
• Analytical abilities and problem-solving expertise.
• Calm under pressure with knowledge of technical functionalities.
• Awareness of the latest technologies.

Selection Process

Candidates will be shortlisted based on their qualifications. The selection process includes:

• Telephonic or field interviews.
  Shortlisted candidates will be notified via their registered contact details.

Work Experience

No prior experience is required. Freshers and candidates without experience are welcome to apply.

How to Apply

Eligible and interested candidates must apply online through the official website or via the links provided below:

Candidates need to register themselves online and submit their applications via the online mode only. Applications sent via offline methods will not be considered.

Important Dates

• Last Date to Apply: 17 February 2025 (approx.). Applications submitted after this date will not be accepted.

Application Fee

There is no application fee for any candidate. Tata Communications does not charge any fee for scheduling interviews or offering jobs. Be cautious of potential job scams.

Important Notes

• Applications submitted after the due date or incomplete applications will not be entertained under any circumstances.
• Ensure all details are filled out correctly and submitted before the deadline to avoid rejection.

Best of Luck

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