Sutherland is Hiring Remote Account Management Associates – Apply Online

Sutherland Hiring for Various Associate Positions – Account Management & Customer Service (Work From Home)

Sutherland is recruiting for multiple positions in Account Management and Customer Service (Phone/Chat Process) for remote work. Eligible and interested candidates can apply by 11-02-2025. Below are the details regarding the vacancies, salary, application process, qualifications, selection, and other important information.

Available Positions:

1. Associate – Account Management
2. Customer Service Associate (Chat Process)
3. Database Administrator Lead

Job Location:

• Customer Service Associate (Chat Process) and Database Administrator Lead: Work from home.
• Associate – Account Management: Hybrid (work from home and office). Office location is in Mumbai.

Job Responsibilities:

Account Management Associate:

• Handle a high volume of inbound calls and chats.
• Provide exceptional customer service and resolve issues promptly.
• Update customer information accurately in the system.
• Perform general account maintenance, process payments, and answer product/service inquiries.
• Upsell products or services as required.
• Meet performance metrics and goals.

Customer Service Associate (Chat Process):

• Provide support via phone, email, or chat.
• Serve as the primary contact for inbound customer inquiries.
• Troubleshoot issues and escalate technical problems to the appropriate department.
• Maintain accurate customer records and follow service standards.
• Assist less experienced customer service associates.

Salary:

• Account Management Associate: Approximately ₹29,160 per month.
• Customer Service Associate (Chat Process): Approximately ₹29,400 per month. (Note: Salaries are estimates and may vary.)

Age Limit:

• Minimum age: 18 years. No upper age limit.

Educational Qualifications:

• Account Management Associate and Customer Service Associate: Minimum 12th-grade pass or a graduate degree in any discipline.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Skills Required:

• Strong verbal and written communication skills.
• Ability to multitask and work with multiple applications.
• High proficiency in spoken English and phone etiquette.
• Basic knowledge of MS Office (Outlook, Word, Excel).

Selection Process:

Candidates will be selected based on shortlisting/assessment tests and telephonic interviews. Those shortlisted will be contacted via email or phone.

Experience:

No prior work experience required. Freshers are welcome to apply.

How to Apply:

Interested and eligible candidates must apply online through the official website or the links provided below:

• Click Here to Apply Online for Database Administrator Lead 

  & 

  Click Here to Apply Online for Associate Account Management

  &

  Click Here to Apply Online for Customer Service Associate (Chat Process)

Candidates need to register online. Please note, applications will only be accepted via the online mode. Any offline applications will be automatically rejected.

Last Date for Application:

All applications must be submitted on or before 11-02-2025. Applications received after this date will not be considered.

Application Fee:

There is no application fee for any candidate. Be cautious of any calls or emails requesting money for scheduling interviews or offering jobs, as they may be scams.

Important Note:

Applications received after the deadline will not be entertained. Incomplete or late applications, or those without the required documents, will be rejected without any further notice. Ensure your application is submitted before the deadline.

Best of Luck

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