Zomato is Hiring for Chat Support Customer Associate Position | Apply Online

Zomato Recruitment 2025 for Various Posts: Chat Support Customer Associate & Ticketing Operations Manager

Zomato is hiring for multiple positions in 2025, including Chat Support Customer Associate and Ticketing Operations Manager roles. Eligible and interested candidates can apply before the deadline of 13-02-2025. Below are the details regarding the job vacancies, salary, application process, qualifications, age limit, and more.

Job Locations:

• Chat Support Customer Associate: Gurugram and Hyderabad
• Ticketing Operations Manager: Mumbai

Vacancies Available:

• Chat Support Customer Associate
• Key Accounts Manager
• Ticketing Operations Manager

Job Responsibilities:

• Chat Support Customer Associate:
  • Address customer queries related to online orders via chat, calls, and emails
  • Improve the standard of Zomato’s customer service
  • Collaborate with other teams to design better solutions for customer issues
• Key Accounts Manager:
  • Build strong relationships with customers, delivery partners, and restaurant partners
  • Identify and resolve restaurant issues
  • Discover growth opportunities for restaurant partners
• Ticketing Operations Manager:
  • Implement the ticket sales strategy
  • Manage event creation, seat mapping, and inventory
  • Handle operational challenges during events and monitor ticket demand
  • Support fraud prevention efforts and ensure smooth ticketing experiences

Salary/Pay:

• Chat Support Customer Associate: ₹28,890 per month
• Key Accounts Manager/Ticketing Operations Manager: ₹35,600 per month (Approximate, based on sources like Glassdoor)

Age Limit:

• Applicants must be at least 18 years old. No upper age limit mentioned.

Educational Qualifications:

• Chat Support Customer Associate: 12th pass or graduate in any discipline
• Key Accounts Manager/Ticketing Operations Manager: Graduate in any discipline

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Skills Required:

• Proficiency in English and regional languages
• Strong communication skills and problem-solving abilities
• Ability to work independently and handle customer concerns efficiently

Selection Process:

• Candidates will be selected through shortlisting, an assessment test, and telephonic/field interviews. Shortlisted candidates will be notified via email or phone.

Work Experience:

• No prior work experience required. Freshers and candidates without experience are welcome to apply.

How to Apply:

Interested and eligible candidates must apply online through the official website or using the links provided below:

• Click Here to Apply Online for Hyderabad Location (Chat Support) 

• Click Here to Apply Online for Gurugram Location (Chat Support)

Candidates are required to register and submit their applications online. Applications submitted via offline modes will be automatically rejected.

Last Date for Application Submission:
The deadline to submit the application is 13-02-2025. After this date, applications will not be considered.

Application Fee:
There is no application fee for any candidate. Genuine recruiters never ask for money to schedule interviews or offer jobs. Be cautious if you receive any such requests, as they may be a job scam.

Important Note:
Applications received after the deadline will not be considered. Incomplete or late applications will be rejected without any further communication. Ensure that your application is submitted before the last date to avoid rejection.

Best of Luck

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