"Join Kotak Mahindra Bank! Apply for Customer Service roles in Thane and Delhi. Freshers eligible. Apply by January 18, 2025."
Kotak Mahindra Bank Recruitment 2025 | Customer Service Roles
Kotak Mahindra Bank is inviting applications for various Customer Service Representative (Voice Process) and Customer Service Manager (Chat Process) posts. Eligible candidates can apply on or before January 18, 2025. Below are the details regarding the vacancies, qualifications, salary, and application process.
Job Details and Locations:
- Customer Service Representative (Voice Process) – Location: Thane
- Customer Service Manager (Chat Process) – Location: Delhi
Number of Vacancies:
The exact number of vacancies is not specified but includes multiple positions.
Key Responsibilities:
Customer Service Representative:
- Handle inbound and outbound calls, addressing queries, collections, and promoting products.
- Follow up on cases and ensure closure within the defined timeline.
- Coordinate with other departments for case resolution.
Customer Service Manager:
- Provide end-to-end resolution for customer requests, complaints, and escalations.
- Prepare weekly, fortnightly, and monthly reports (MIS).
- Analyze complaints to identify major areas of concern and suggest improvements.
Salary Details:
- Customer Service Representative: Approx. ₹25,700 per month.
- Customer Service Manager: Approx. ₹33,300 per month.
(Note: Salaries may vary based on organizational policies and data from external sources.)
Eligibility Criteria:
Age Limit:
- Minimum: 18 years.
- No upper age limit specified.
Educational Qualifications:
- Graduate degree in any discipline is required.
- Candidates without graduation can explore 10th and 12th-based job opportunities.
Skills Required:
- Excellent written and verbal communication skills.
- Attention to detail and proficiency in MS Office.
- Strong interpersonal skills and the ability to handle pressure.
- Basic knowledge of systems like Siebel/Core is preferred.
For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.
Selection Process:
- Shortlisting based on eligibility and qualifications.
- Virtual or field interviews for shortlisted candidates.
Work Experience:
No prior experience is required. Freshers are encouraged to apply.
How to Apply
All eligible and interested candidates must apply online through the official website.
- Apply Online for Customer Service Representative (Voice Process)
- Apply Online for Customer Service Manager
Candidates must complete their registration and submit their application through the online portal. Applications submitted via offline mode will not be accepted.
Important Details
- Last Date to Apply: All candidates must submit their applications on or before January 18, 2025. Applications received after the deadline will not be accepted.
- Application Fee: There is no application fee for any candidate. Please note that genuine recruiters never request money for scheduling interviews or offering jobs. Be cautious of potential job scams.
- Important Note:
- Applications submitted after the deadline will not be considered under any circumstances.
- Incomplete applications or those without required enclosures will be automatically rejected.
- Candidates are advised to ensure that their applications are complete and submitted before the deadline to avoid rejection.
Best of Luck
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