Responsibilities for Each Role

Customer Associate (Chat Support)

• Address the pressing needs and concerns of online ordering customers.
• Elevate the standard of Zomato’s customer service.
• Contact customers to resolve their issues via chats, calls, and emails.
• Surface key problems to other Zomato teams to assist in designing better solutions.

Key Accounts Manager

• Exhibit a spirit of service towards customers, delivery partners, restaurant partners, and the community.
• Build deep, mutually beneficial relationships that go beyond transactional interactions.
• Be hands-on and develop a clear understanding of the intricacies of running a restaurant.
• Identify and resolve restaurant issues.
• Recognize growth opportunities for restaurant partners.

Ticketing Operations Manager

• Execute the ticket sales plan effectively.
• Assist in setting up event creation, seat mapping, and maintaining ticket inventory to meet revenue and attendance goals.
• Ensure all event-specific ticketing requirements are met.
• Analyze historical data, monitor ticket demand, and adjust inventory as needed during the sales period.
• Address real-time operational challenges during events, collaborating with stakeholders to ensure a seamless ticketing experience for attendees.
• Support ticket fraud prevention efforts by monitoring access control systems.

Salary/Pay and Grade Pay

• Chat Support Customer Associate: ₹28,890 per month (approx.)
• Key Accounts Manager & Ticketing Operations Manager: ₹35,600 per month (approx.)

Note: The salaries mentioned are based on data from platforms like Glassdoor and AmbitionBox. These figures are approximate and may vary. Job seekers should account for potential fluctuations when considering these opportunities. Detailed salary information is provided in the official notification.

Age Limit

• Minimum Age: 18 years
• No upper age limit is specified for this recruitment.

Educational Qualifications

• Chat Support Customer Associate: 12th pass or a graduate degree in any discipline.
• Key Accounts Manager & Ticketing Operations Manager: A graduate degree in any discipline.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required

• Fluency in English and the respective regional language.
• Willingness to visit restaurants when necessary.
• Strong analytical and problem-solving skills.
• Proficiency in handling and resolving issues effectively.
• Excellent communication skills, with efficiency in both typing and speaking.
• Solution-oriented mindset with a focus on problem-solving.
• Ability to create engaging and personalized content for social media platforms, especially Twitter.

Selection Method

• Candidates will be selected based on:
  1. Shortlisting/Assessment Test
  2. Telephonic/Field Interview
• Shortlisted candidates meeting the age and qualification criteria will be notified via their registered mobile number or email ID.

Work Experience

• No prior work experience is required.
• Both fresher candidates and those with no experience are encouraged to apply for these posts.

How to Apply
All eligible and interested candidates must apply online through the official website or the provided links below:

• Apply Online for Gurugram Location (Chat Support)
• Apply Online for Hyderabad Location (Chat Support)

Candidates are required to register themselves online and submit their applications via the online mode only. Applications submitted through offline methods will not be accepted under any circumstances.

Last Date for Submitting Application Form
All candidates must submit their applications on or before 12-01-2025. Applications submitted after this deadline will not be accepted.

Application Fee
There is no application fee for this recruitment. Please note that genuine recruiters never request payment for scheduling interviews or offering jobs. Be cautious of any such calls or emails, as they may be part of a job scam.

Important Note

• Applications received after the due date will not be considered under any circumstances.
• Incomplete or late applications without required enclosures will be rejected without explanation or correspondence.
• To ensure consideration, submit your application before the deadline. Belated or incomplete applications are liable to rejection.

Best of Luck

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