Responsibilities for Customer Service Associate

• Review and comprehend process documents provided by the client.
• Analyze and process insurance claims in accordance with standard operating procedures.
• Provide support for general building inquiries.
• Access and verify customer records and account information.
• Identify customer needs and recommend appropriate solutions.
• Conduct follow-up calls to ensure customer issues are resolved efficiently.
• Develop and enhance problem-solving skills.
• Utilize customer databases, knowledge resources, and technical tools to identify root causes and provide resolutions.
• Coordinate with client departments to handle escalations effectively.
• Schedule technician visits when required.
• Participate in job-related training, including new hire, refresher, and product/service updates.
• Cross-train on new products or services as necessary.

Salary/Pay and Grade Pay

For the Customer Service Associate position, the expected salary ranges from ₹25,000 to ₹29,400 per month.
(Note: Salary details are based on data from platforms like Glassdoor and AmbitionBox. Actual figures may vary and are not fixed. Candidates are advised to consider potential fluctuations when exploring opportunities.)

For precise salary details, refer to the official notification.

Age Limit

• Minimum Age: 18 years
• Maximum Age: No upper age limit specified

Educational Qualifications

The required qualifications for the Customer Service Associate post are:

• 12th Pass or
• Graduate degree in any discipline

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required

• Basic PC keyboarding skills.
• Strong verbal and written communication skills.
• Good analytical and problem-solving abilities.
• Excellent multitasking and organizational skills.
• Proficiency in diagnosing and resolving problems effectively.
• Ability to communicate clearly and professionally, both verbally and in writing.

Benefits

• Competitive salary with a performance-based incentive (PBI) structure.
• Annual paid vacation and sick leave.
• Comprehensive health and life insurance plans.
• Lunch benefits and subsidies.
• Onsite lunch at reduced rates.
• Annual merit-based salary increments.
• Paid training, whether onsite or work-from-home.
• Opportunities for career growth and advancement.
• Reward and recognition programs for excellent performance.

Selection Method

Candidates will be selected through:

1. Shortlisting/Assessment Test
2. Telephonic/Field Interview

Shortlisted candidates will be notified via their registered mobile number or email ID.

Work Experience

No prior work experience is required for the Customer Service Associate role. Freshers and candidates with no experience are welcome to apply.

How to Apply

All eligible and interested candidates must apply online through the official website or the link provided below:
Click Here to Apply Online for Customer Service Associate

• Candidates need to register themselves online.
• Applications can only be submitted via the online mode; any offline applications will not be accepted.

Last Date for Submitting Application Form

All candidates must submit their application on or before 08-01-2025. Applications received after the deadline will not be accepted.

Application Fee

There is no application fee for any candidate. Genuine recruiters never ask for money to schedule interviews or offer jobs. Be cautious of any calls or emails requesting payment, as they could be part of a job scam.

Important Note

• Late or incomplete applications will not be considered under any circumstances.
• Applications received after the due date will be rejected without any notice or correspondence.
• Ensure your application is complete and submitted before the deadline to avoid rejection.

Best of Luck

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