Responsibilities for KYC Support Associate

• Review, execute, and make decisions on allocated cases for the video KYC process.
• Ensure strict adherence to regulations and policies defined for the video KYC process, including KYC document compliance.
• Accurately update decisioning files and systems with final case decisions.
• Prioritize and address urgent customer/internal stakeholder emails and referrals promptly.
• Regularly review processes, identify gaps proactively, and suggest improvements for necessary changes.
• Track and maintain responsibility for process-specific tasks, especially during policy or process updates.

Responsibilities for Senior Customer Service Manager

• Govern all business KPIs at the partner site, ensuring monthly target achievements.
• Oversee the resolution of service delivery incidents, addressing red flags and process errors effectively.
• Drive profitability through cross-sell, up-sell, and add-on sales initiatives across voice and non-voice processes.
• Collaborate with stakeholders to identify performance improvement opportunities and implement actionable plans.
• Maintain strong working relationships between vendor partners and the organization.
• Manage hybrid work setups (work from home/office) using proctoring tools while addressing quality errors and financial loss recovery from vendors.
• Ensure process documentation and strict compliance adherence.

Salary/Pay and Grade Pay

• KYC Support Associate: Approximate monthly salary of ₹25,800.
• Senior Customer Service Manager: Approximate monthly salary of ₹33,300.

Note: Salary details are based on publicly available data (Glassdoor, Ambition Box, etc.) and may vary. Candidates are encouraged to verify details from the official notification.

Age Requirements

• Minimum age: 18 years.
• No upper age limit has been specified for this recruitment.

Educational Qualifications

• KYC Support Associate / Senior Customer Service Manager: Candidates must have a graduate degree in any discipline.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required

• Excellent communication skills
• Professional and mature demeanor
• Strong computer and IT skills
• Ability to execute assigned tasks effectively
• Process-oriented with a focus on compliance
• Attention to detail

Selection Method

• Candidates will be selected based on shortlisting and a field interview.
• Shortlisted candidates will be notified via their registered mobile number or email ID.

Work Experience

• No prior work experience is required for these roles.
• Freshers and candidates without experience are encouraged to apply.

How to Apply
All eligible and interested candidates must apply online through the official website or the links provided below:

• Click Here to Apply Online for KYC Support Associate
• Click Here to Apply Online for Senior Customer Service Manager

Candidates are required to complete the online registration process. Applications submitted through offline modes will not be accepted.

Last Date for Submitting Application Form

• All candidates must apply on or before 31-01-2025. Applications submitted after this date will not be accepted.

Application Fee

• There is no application fee for any candidate.
  Important Note: Genuine recruiters do not ask for money to schedule interviews or offer jobs. Beware of potential job scams if you receive such calls or emails.

Important Note

• Applications received after the deadline will not be considered under any circumstances.
• Incomplete or late applications, or those without required enclosures, will be rejected without further communication.
• Candidates are strongly advised to submit their applications well before the last date to avoid rejection due to delays.

Best of Luck

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