Responsibilities of Customer Service Representative:

• Handle a high volume of live chat and phone calls.
• Identify and evaluate customer needs to ensure satisfaction.
• Provide accurate, valid, and comprehensive information.
• Manage complaints, offering proper solutions and options within time limits.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage and delight customers.

Salary/Pay and Grade Pay:
For the Customer Service Representative position, the salary is approximately ₹41,600 per month.
(Note: Salaries are based on data from sources like Glassdoor and may vary. The figures provided are not fixed and could fluctuate. Job seekers are advised to consider this variability when exploring opportunities.)
Further salary details are available in the official notification.

Age Limit:

• Minimum age: 18 years
• No upper age limit specified for this recruitment.

Educational Qualifications:

• Customer Service Representative: Candidates must have completed at least 12th grade or hold a graduate degree in any discipline.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required:

• Fluent in English and Hindi (native or proficient).
• Excellent communication skills.
• Ability to explain complex issues in a clear and understandable manner.
• Strong writing skills, numeracy, and IT proficiency.
• High attention to detail and strong analytical skills.
• Empathy and a passion for helping others.
• Driven, self-motivated, and highly adaptable team player.
• Independent problem-solver and quick learner.

Selection Method:
Candidates will be selected based on shortlisting and either a virtual or field interview. Shortlisted candidates will be informed via their registered email or mobile number.

Work Experience:
No prior work experience is required for this position. Both freshers and candidates with no experience are encouraged to apply.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.

Last Date for Submitting Application Form:
Candidates must submit their application by February 3, 2025. No applications will be accepted after this date.

Application Fee:
There is no application fee for any candidate. Be cautious, as genuine recruiters never ask for money to schedule interviews or offer jobs. Any calls or emails requesting payment could indicate a job scam.

Important Note:

• Applications received after the due date will not be considered.
• Incomplete or late applications will be rejected without any further correspondence.
• Ensure that your application reaches the recruitment team before the deadline.

Best of Luck

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It takes at least a month for candidates to hear back from recruiters. The recruiters will contact you using the email address or phone number you registered with when you are shortlisted.