Tata Communications is hiring for various roles including Junior Customer Service Executive and Lead Customer Security Operations. Apply by 22-12-2024.
Tata Communications Hiring Junior Customer Service Executives and Customer Security Operations Professionals
Tata Communications Recruitment (Private Job Update): Apply Now for Various Junior Customer Service Executive and Lead Customer Security Operations Positions. Eligible and interested candidates can apply by approximately 22-12-2024. Detailed information about the recruitment, including vacancy details, salary, application fee, selection process, educational qualifications, results, age criteria, and other relevant details, is provided below.
Job Locations for Tata Communications Recruitment 2024:
- Lead Customer Security Operations: Ghaziabad
- Junior Customer Service Executive: Chennai
Number of Vacancies:
Multiple positions are available for recruitment.
Name of Vacancies and Number of Posts:
The available positions are as follows:
- Junior Customer Service Executive
- Lead Customer Security Operations
From below link, you can join our Telegram Channel
Responsibilities of Junior Customer Service Executive:
- Take ownership of customer issues and provide resolutions.
- Research, diagnose, troubleshoot, and identify solutions for system/application issues.
- Handle day-to-day customer service operations and infrastructure management.
- Maintain daily activities and routines efficiently.
- Ensure technical support is delivered effectively as per SLAs.
- Manage the technical support center and escalation desk/tickets for NOC and SOC issues.
- Monitor vendor performance, including critical incidents, delayed cases, and SLA adherence.
- Oversee planned activities and change management.
- Resolve network and SOC issues promptly and effectively.
- Establish tools and procedures for monitoring network performance.
Responsibilities of Lead Customer Security Operations:
- Perform technical administration and troubleshooting to maintain solution efficiency.
- Conduct incident validation, analysis, and solution recommendations.
- Assist in developing, revising, and maintaining standard operating procedures and instructions.
- Serve as an escalation point for Level 1 customer service analysts.
- Coordinate with IT teams on escalations, performance issues, and outages.
- Provide optimization recommendations for systems, processes, and policies.
- Publish weekly and monthly reports on customer service operations activities.
Salary/Pay and Grade Pay:
- Junior Customer Service Executive: ₹33,600 per month (approx.)
- Lead Customer Security Operations: ₹41,600 per month (approx.)
(Note: Salaries are approximate figures based on sources like Glassdoor and AmbitionBox. Actual amounts may vary.)
Age Criteria:
- Candidates must be at least 18 years old.
Educational Qualifications:
- For both Junior Customer Service Executive and Lead Customer Security Operations roles, candidates must hold a graduate degree in any discipline.
For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.
Knowledge and Skills Required:
- Strong communication and interpersonal skills.
- Excellent analytical abilities.
- Capability to remain calm and composed in emergency situations.
- Proficiency in implementation, installation, and understanding of overall functionalities.
- Awareness of the latest technologies and trends.
Selection Process:
- Candidates will be selected through a shortlisting process followed by a telephonic or field interview.
- Shortlisted candidates will be notified via their registered mobile number or email ID.
Work Experience:
- No prior work experience is required.
- Freshers and candidates with no experience are encouraged to apply.
How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.
Last Date for Submitting Application Form:
- Candidates must apply on or before 22-12-2024 (approximately).
- Applications submitted after the deadline will not be accepted.
Application Fee:
- No application fee is required for this recruitment.
- Important: Genuine recruiters never ask for money to schedule interviews or offer jobs. Be cautious of calls or emails requesting payment, as they might be scams.
Important Note:
- Applications received after the due date will not be considered under any circumstances.
- Incomplete or late applications without necessary enclosures will be rejected without further correspondence.
- Ensure that your application form is submitted before the deadline to avoid rejection.
Best of Luck
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