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Responsibilities of a Customer Support Executive

• Handle inbound and outbound calls to assist customers.
• Communicate with customers through phone, email, and chat channels.
• Provide accurate and knowledgeable answers to inquiries about products, pricing, and availability.
• Address and resolve customer queries effectively.
• Identify and assess customer needs to ensure high satisfaction levels.
• Build and maintain strong customer relationships through open and interactive communication.
• Collaborate with internal teams to fulfill customer needs.
• Deliver exceptional customer service and support to enhance the overall customer experience.

Salary/Pay and Grade Pay

For the Customer Support Executive position, the estimated monthly salary is approximately ₹24,160.

Note:

• The mentioned salary figures are based on data from sources like Glassdoor and AmbitionBox and may vary.
• These figures are indicative and not fixed, as actual salaries can fluctuate depending on various factors.
• Candidates are advised to refer to the official job notification for detailed and accurate salary information.

Age Limit

• The minimum age requirement for this recruitment is 18 years.
• There is no upper age limit specified by Tech Mahindra.

Educational Qualifications

• Customer Support Executive: Candidates must have completed 12th grade or possess a graduate degree in any discipline.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required

• Ability to work as a team player, demonstrating honesty and cooperation with colleagues.
• Strong problem-solving capabilities.
• Proficiency in verbal communication and analytical skills.
• Knowledge of configuration and interfacing techniques.
• A good understanding of business processes.
• Excellent presentation and written communication skills.
• Familiarity with tools like Google Sheets and Data Studio.
• Ability to perform under pressure and a natural go-getter attitude.
• Flexibility to work in a 24×7 environment.
• 5-day working week schedule.

Selection Method
Candidates will be selected based on:

1. Shortlisting: Based on eligibility criteria like age and qualification.
2. Interviews: Virtual, telephonic, or field interviews.
   Shortlisted candidates will be notified via their registered mobile number or email ID for the next steps.

Work Experience

• No prior work experience required.
• Both freshers and candidates with no experience are eligible to apply.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.

Application Fee

• No application fee is required for any candidate.
• Important Reminder: Genuine recruiters never ask for money to schedule interviews or offer jobs in the private sector. Beware of fraudulent calls or emails, as these may be part of a job scam.

Important Note

• Applications submitted after the due date will not be considered under any circumstances.
• Incomplete or late applications without proper documentation will be rejected without explanation or correspondence.
• Candidates must ensure their application is complete and submitted before the deadline.

Best of Luck!
Wishing all applicants success in their Tech Mahindra recruitment journey.

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It takes at least a month for candidates to hear back from recruiters. The recruiters will contact you using the email address or phone number you registered with when you are shortlisted.