Kotak Mahindra Bank Recruitment 2024: Openings for Chat Process Officers and Relationship Officers (Digital Sales)

Kotak Mahindra Bank Recruitment 2024 (Private Job Update)

Kotak Mahindra Bank invites applications for Chat Process Officer and Relationship Officer (Digital Sales) positions. Interested and eligible candidates can apply online before 9th December 2024.

Vacancy Details

• Job Roles:
  • Chat Process Officer
  • Relationship Officer (Digital Sales)
• Application Deadline: 09-12-2024

Eligibility Criteria

• Educational Qualification: Graduation in any discipline.
• Age Limit: As per Kotak Mahindra Bank guidelines.

Salary and Benefits

• Attractive salary package based on the job role and candidate qualifications.

Application Process

• No application fee is required.
• Fill out the application form accurately on the official Kotak Mahindra Bank careers page.

Selection Process

1. Shortlisting of applications.
2. Online test or interview (if required).

Why Join Kotak Mahindra Bank?

• Work with a leading private bank.
• Opportunities for career growth in digital sales and chat support.

For detailed information on vacancies, salary, and other updates, visit the official notification.

Job Location for Kotak Mahindra Bank Recruitment 2024

The job location for the Customer Support Executive (Chat Support) and Relationship Officer positions will be Mumbai.

Enhanced Readability Version:

The job location for both the Customer Support Executive (Chat Support) and Relationship Officer roles is in Mumbai, offering candidates an excellent opportunity to work in the financial capital of India.

Responsibilities of Relationship Officer

• Build and maintain strong relationships with existing customers.
• Provide additional financial products to meet customers’ needs beyond basic requirements.
• Promote cross-selling of financial products from the assigned portfolio.
• Enhance customer value by identifying opportunities for better engagement.
• Ensure efficient and timely service delivery.
• Achieve sales targets for banking and investment products.
• Cross-sell asset products as part of business objectives.
• Support Relationship Managers in managing HNI (High Net-Worth Individual) relationships.
• Acquire new customers through referrals.
• Maintain a balanced approach to service and sales, with a focus on sales when required.

Responsibilities of Chat Support Officer

• Respond to customer calls and resolve queries effectively.
• Maintain a positive and professional relationship with customers.
• Provide accurate and complete information about bank products and services.
• Deliver high-quality communication and customer service while meeting productivity benchmarks.
• Ensure customer satisfaction through consistent service experience, measured via NPS (Net Promoter Score).
• Adhere to information security and quality process norms.
• Stay updated with any process changes or updates.
• Cross-sell banking products as per business needs.

Salary/Pay and Grade Pay

• Relationship Officer (Digital Sales): Approx. ₹33,300 per month.
• Chat Process Officer: Approx. ₹25,700 per month.

Note: The salary figures are approximate and based on sources like Glassdoor and Ambition Box. Actual salaries may vary depending on company policies and location. Candidates are encouraged to verify these details in the official notification before applying.

Age Limit

For Kotak Mahindra Bank Recruitment:

• The minimum age requirement is 18 years.
• There is no upper age limit specified for this recruitment.

Educational Qualifications

• Relationship Officer/Chat Support:
  Candidates must possess a graduate degree in any discipline to be eligible for these roles.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required

• Familiarity with banking regulations and norms.
• Strong knowledge of banking products and services.
• Proficiency in English and Hindi (reading and writing).
• Excellent communication and comprehension abilities.
• Capability to handle pressure and meet deadlines.
• Flexibility to work in rotational shifts.
• A dedicated attitude with high integrity.
• Strong networking and relationship-building skills.

Selection Method

• Shortlisting: Candidates will be shortlisted based on their age and qualifications.
• Interview: Selected candidates will be called for a virtual or field interview.
• Notification: Shortlisted candidates will be informed via their registered mobile number or email ID.

Work Experience

• Not Required: Previous work experience is not mandatory for these roles.
• Eligibility for Freshers: Fresh graduates and candidates with no prior experience are encouraged to apply.

Application Process

• Online Registration: Candidates must register and apply online only.
• Offline Applications: Applications submitted through offline methods will be immediately rejected.

Important Note

• No Late Applications: Applications received after the due date will not be considered under any circumstances.
• Incomplete Applications: Applications that are incomplete or lack required documents will be rejected without notice.
• Submit on Time: Ensure that your application is complete and submitted before the last date to avoid disqualification.
• Rejection Policy: Late or incomplete applications are subject to immediate rejection.

Best of Luck

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