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Responsibilities for Customer Service Chat Support:

• Provide customer service through chat, email, and phone.
• Resolve a wide range of technical and non-technical issues in real-time.
• Serve as the main point of contact for new customers.
• Introduce and educate customers about Oracle’s services and products.
• Gain expertise in specific product areas within Oracle’s core technologies and applications.

Responsibilities for Collections Specialist:

• Assist in collecting and managing outstanding invoices from overdue accounts.
• Collect overpayments from current and former employees.
• Collaborate with managers to resolve the root causes of overpayments.
• Manage accounts, including delinquency, write-offs, credit memos, and interest.
• Identify deteriorating credit situations and recommend solutions.
• Prepare detailed collections reports.

Responsibilities for Student Intern:

• Perform data entry, cleaning, and preparation tasks.
• Conduct data analysis and create visualizations.
• Collaborate with teams across departments.
• Contribute fresh ideas and energy to the workplace.

Salary/Pay and Grade Pay:

• Customer Service Chat Support: ₹34,300 per month (approximately).
• Collections Specialist: ₹41,600 per month (approximately).
• Intern: ₹22,000 per month (approximately).

Note: Salaries are based on data from sources like Glassdoor and AmbitionBox, and may vary. These figures are not fixed and can fluctuate. Job seekers are advised to consider this variability while applying.

Age:

• Candidates must be at least 18 years old to apply. Applicants under 18 are not eligible for this recruitment.

Educational Qualifications:

• Intern: 12th pass or a graduate degree in any discipline.
• Customer Service Chat Support: A graduate degree in any discipline with a minimum of three years of relevant experience.
• Collections Specialist: A graduate degree in any discipline.

For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.

Knowledge and Skills Required:

• Strong communication skills.
• Customer focus and adaptability to change.
• Excellent stakeholder management skills.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work in permanent night shifts on a rotational basis.
• Flexibility to work in varying schedules.

Selection Method:

• Candidates will be selected based on shortlisting, an assessment test, and a virtual/telephonic interview.
• Shortlisted candidates will be notified via their registered mobile number or email ID.

Work Experience:

• No prior work experience is required for the Student Intern and Collections Specialist positions.
• Freshers and candidates with no experience are eligible to apply.

How to Apply – All legible and interested candidates have to apply online from the official website or from the given link.

Last Date for Submitting Application Form:

• All candidates must submit their applications on or before 16-12-2024. Applications received after this date will not be considered.

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Application Fee:

• There is no application fee for any candidate.
• Genuine recruiters will never ask for money to schedule interviews or offer a job. If you receive such requests via calls or emails, it could be a job scam.

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Important Note:

• Late applications will not be accepted under any circumstances.
• Incomplete or late applications without the necessary enclosures will be rejected without notice or further correspondence.
• Ensure your application reaches before the deadline. Late or incomplete submissions will be automatically disqualified.

Best of Luck

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It takes at least a month for candidates to hear back from recruiters. The recruiters will contact you using the email address or phone number you registered with when you are shortlisted.