Citibank is hiring for multiple roles with hybrid work options in Chennai, Mumbai, and Pune. Apply by November 19, 2024.
Citibank Hiring for Multiple Positions: Chat Operations Officer, Operations Support Specialist, and Operations Risk Specialist (Hybrid Work – Work From Home/Office)
Citibank Recruitment 2024 | Hybrid Work (Work From Home/Office) | Private Job Update
Citibank is hiring for various positions, including Chat Operations Officer, Operations Support Specialist, HR Officer, and Operations Risk Specialist. Eligible and interested candidates can apply by November 19, 2024.
Below, you’ll find detailed information about Citibank’s vacancies, salary packages, application fees, selection process, required qualifications, age criteria, and other relevant details for these roles.
Job Location Details for Citibank Recruitment 2024:
- Operations Risk Specialist & HR Officer: Hybrid work model (Work From Home and Office) with office locations in Chennai and Mumbai, respectively.
- Operations Support Specialist: Based in Pune or Chennai.
- Chat Operations Officer: Based in Chennai.
These positions offer a blend of remote and office work to provide flexibility to candidates.
Number of Vacancies for Citibank Recruitment 2024:
There are multiple vacancies available across the following positions:
- Chat Operations Officer
- Operations Support Specialist
- Operations Risk Specialist
- HR Officer
Specific numbers for each role are not provided, but various positions are open for qualified candidates.
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Responsibilities for Citibank Recruitment 2024
Chat Operations Officer:
- Use chat platform to address customer inquiries, providing complete resolutions for complaints and queries.
- Follow up on all customer requests via chat and email.
- Maintain detailed knowledge of products and services.
- Identify solutions to meet customer needs, analyzing any potential risk areas.
- Ensure information security for sensitive data.
- Educate customers on self-service options through the website.
- Balance Net Promoter Score (NPS) with positive customer experiences while managing operational losses.
- Provide accurate MIS reporting.
- Undertake additional assignments/projects as directed by the team lead or manager.
- Coordinate with various departments and perform account-level system maintenance for customer resolutions.
Operations Support Specialist:
- Follow established procedures to complete complex assignments, involving in-depth investigation and research.
- Provide team support, acting as a subject matter expert, leading projects, and guiding junior employees.
- Conduct basic analysis, research, and manage workflows.
- Support a broad range of products and services.
- Communicate relevant information to senior management and assist in activities to mitigate organizational risk or loss.
HR Officer:
- Conduct research to gather accurate, relevant, and timely data as requested.
- Work with internal investment and corporate bankers to understand information needs.
- Identify suitable sources for specific client needs and projects.
- Collaborate as part of a team while taking individual responsibility for assigned tasks.
- Perform effectively under pressure, delivering high-quality client service in a deadline-driven environment.
Operations Risk Specialist:
- Follow established procedures to complete assigned tasks.
- Support a wide range of products and services.
- Submit timely results to the Citi risk and control system.
- Collaborate with offshore and onshore teams to gather necessary evidence for testing.
- Escalate any identified control failures.
Each role emphasizes collaboration, attention to detail, and a commitment to high-quality service and compliance within Citibank’s operational standards.
Salary/Pay and Grade Pay:
- Chat Operations Officer, Operations Support Specialist, Operations Risk Specialist: Approximate monthly salary is ₹34,160.
- HR Officer: Approximate monthly salary is ₹41,600.
Note: Salaries are based on estimates from sources like Glassdoor and Ambition Box and may vary. These figures are not fixed and can fluctuate, so candidates should keep this in mind.
Age Requirement:
- Minimum age: 18 years.
- No upper age limit has been specified.
Educational Qualifications:
- Chat Operations Officer: Graduate degree in any discipline with a minimum of two years of experience in retail banking.
- Operations Risk Specialist / HR Officer: Graduate degree in any discipline.
- Operations Support Specialist: Minimum 12th pass with at least one year of relevant experience.
These qualifications and salary details provide a comprehensive guide for candidates interested in Citibank’s recruitment opportunities.
For more information regarding academic qualifications, please check the advertisement at the end. If you do not have a graduate degree, click here for job openings based on 10th/12th qualifications.
Knowledge and Skills Required for Citibank Recruitment:
- Excellent interpersonal skills for effective communication with customers and teams.
- Excellent verbal and written communication skills for clear and professional interaction.
- Strong PowerPoint skills to create impactful presentations.
- Excellent data analysis skills to interpret and utilize data effectively.
- Self-motivated and detail-oriented to ensure accuracy and efficiency.
- Analytical thinking with a strong attention to detail for problem-solving and decision-making.
- Proficient in MS Office, particularly Excel and PowerPoint.
- Strong management skills to handle multiple tasks and responsibilities.
- Strong problem-solving skills to address customer issues and operational challenges.
- Good analytical skills to identify patterns and potential solutions.
Selection Method:
- Candidates will be shortlisted based on their qualifications, followed by an assessment test.
- Shortlisted candidates will undergo a telephonic or field interview.
- Applicants will be notified via their registered mobile number or email if selected.
Work Experience:
- No prior work experience is required for Operations Risk Specialist, HR Officer, or Operations Support Specialist posts.
- Freshers and candidates with no experience are eligible to apply for these positions.
These criteria help ensure that candidates with the right skills and potential are selected for the roles at Citibank.
Application Details for Citibank Recruitment 2024
- Last Date to Apply: All applications must be submitted by November 19, 2024. Late submissions will not be accepted.
- Application Fee: There is no application fee for any candidate. Citibank does not charge for interviews or job offers. Be cautious of potential scams requesting payment.
- Important Note:
- Applications received after the deadline or with incomplete information will be rejected without explanation.
- Ensure all necessary enclosures are included, and submit the application before the due date, as late or incomplete applications will not be considered.
Candidates are advised to submit their applications promptly and thoroughly to ensure consideration.
Best of Luck
