Real Work from Home Jobs in India 2024 – Roles and Responsibilities of Customer Support Executive:

The Customer Support Executive role involves the following key responsibilities:

1. Customer Focused:
   • Provide exceptional customer service by addressing customer needs with accuracy, reliability, and empathy.
   • Ensure that customers receive comprehensive and correct information to resolve issues effectively.
2. Effective Communication:
   • Respond promptly to incoming consumer emails with thoughtful and clear responses.
   • Exhibit strong verbal and written communication skills when interacting with customers.
3. Problem Solving:
   • Utilize problem-solving abilities to assist customers in resolving their issues, ensuring satisfaction.
   • Handle customer inquiries with professionalism, prioritizing based on urgency and importance.
4. Time Management and Task Prioritization:
   • Manage tasks efficiently using time management skills to meet daily job targets.
   • Organize and manage multiple projects across departments to support the team effectively.
5. Adherence to Company Policies:
   • Follow the company’s policies, processes, and guidelines when communicating with customers and performing job tasks.
6. Performance Accountability:
   • Responsible for Key Performance Indicators (KPIs) including CSAT, daily ticket resolution volume, One-Touch Response Rate, and other relevant performance metrics.
7. Support Ticket Management:
   • Oversee and resolve a significant volume of support tickets, ensuring timely and efficient solutions for customers.

This role is ideal for individuals with a passion for customer service, strong communication skills, and the ability to manage multiple responsibilities while adhering to company standards.

Qualifications Required for Real Work from Home Jobs 2024 – Customer Support Executive:

• Adaptability: Ability to quickly adjust and learn new technologies.
• Problem-Solving Skills: Strong ability to resolve issues effectively and efficiently.
• Data Handling: Ability to manage private and sensitive customer data with discretion.
• Communication Skills: Excellent verbal and written communication skills.
• Teamwork & Motivation: Strong motivational and teamwork skills, with a positive attitude and collaborative mindset.
• Multitasking & Organizational Skills: Ability to manage multiple tasks simultaneously and stay organized.
• Critical Thinking & Decision-Making: Ability to think creatively and make decisions quickly.
• Customer Service Excellence: Outstanding client service skills with a customer-first approach.
• Time Management: Ability to meet strict deadlines and manage workloads efficiently.
• Attention to Detail: High attention to detail and a “can-do” attitude.

Educational Requirement:

• A bachelor’s degree in any field.

Additional Advantage:

• Previous customer service representative experience is beneficial.
• Familiarity with common software tools, including Zoom, Slack, ZenDesk, MS Office, and G-Suite.

Essential:

• Ability to fully align with and embody the company’s core values: Work hard and maintain a team-oriented mindset, prioritizing “we” over “me.”

Application Procedure –

Candidates can apply for the Customer Support Executive post by visiting the official website or using the URL below.

✅1. Click here to complete the Application Form Online for Real, Remote Jobs for Freshers: Customer Support Executive. 

Other Work from Home Jobs in India for freshers 2024, Links.

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It takes at least a month for candidates to hear back from recruiters. The recruiters will contact you using the email address or phone number you registered with when you are shortlisted.