Kotak Mahindra Bank Recruitment 2024 for the roles of Chat Process Officer and Relationship Officer (Digital Sales):
Job Titles:
- Chat Process Officer
- Relationship Officer (Digital Sales)
Important Dates:
- Last Date to Apply: 04th November 2024
Job Location:
- Across India
Salary Details:
- The salary for these roles will be as per the Kotak Mahindra Bank norms and industry standards. Further details will be provided during the interview process.
Educational Qualifications:
- Chat Process Officer: Candidates must possess a minimum of a Bachelor’s Degree in any discipline from a recognized university.
- Relationship Officer (Digital Sales): A Bachelor’s Degree is also required, preferably in fields related to marketing, sales, or finance.
Age Limit:
- Minimum Age: 18 years
- Maximum Age: As per the bank’s recruitment policies, which are typically between 28-35 years.
Selection Process:
The selection process will involve the following stages:
- Written Test: Candidates will be tested on general aptitude, communication skills, and banking knowledge.
- Interview: Shortlisted candidates from the written test will be called for an interview.
- Document Verification: Final verification of educational qualifications and identification documents.
Key Responsibilities:
Chat Process Officer:
- Handle customer queries and issues via chat.
- Resolve complaints and offer solutions.
- Provide support for online banking services.
Relationship Officer (Digital Sales):
- Focus on acquiring new clients for the bank’s digital services.
- Build relationships with customers and cross-sell banking products.
- Support customer inquiries and offer digital banking solutions.
Application Process:
Candidates interested in applying for these positions can do so through the official Kotak Mahindra Bank website or other job portals. Ensure to submit all required documents and personal details as requested in the application.
Application Fee:
- No application fee is mentioned for this recruitment drive.
Job Location for Kotak Mahindra Bank Recruitment 2024 –
Responsibilities of a Relationship Officer (Digital Sales):
- Customer Relationship Building: Nurture and maintain strong connections with existing clients.
- Sales of Financial Products: Promote cross-selling of various financial products from the bank’s portfolio to increase customer engagement and product usage.
- Customer Value Enhancement: Identify opportunities to add value to customer relationships, going beyond basic professional needs.
- Service Quality: Ensure that services are delivered with speed, accuracy, and efficiency.
- Sales Targets: Achieve targets for selling banking and investment products.
- Asset Product Cross-Sales: Promote and sell asset products such as loans and credit services.
- Support for HNI Clients: Provide backup to Relationship Managers handling high-net-worth individuals (HNIs) when necessary.
- Customer Acquisition: Use referrals to grow the client base.
- Sales-Service Balance: Aim for a balance between service and sales, with a preference for sales when necessary.
Responsibilities of a Chat Process Officer:
- Customer Queries: Respond to customer inquiries via chat and provide accurate and detailed information.
- Relationship Building: Foster positive customer relations through consistent communication.
- Product Information: Deliver complete and precise details about banking products and services.
- Quality Communication: Ensure that communication meets internal standards for both productivity and customer service.
- Customer Delight: Ensure high customer satisfaction, which is measured through Net Promoter Score (NPS) and service consistency.
- Adherence to Processes: Follow updates, security norms, and process quality standards to maintain compliance.
- Cross-Selling: Proactively cross-sell additional banking products based on business needs.
Salary and Grade Pay:
- Relationship Officer (Digital Sales): The approximate salary is ₹33,300 per month.
- Chat Process Officer: The approximate salary is ₹25,700 per month.
- Note: Salaries are indicative based on platforms like Glassdoor and AmbitionBox. Actual figures can vary, so candidates should review the specific salary information in the official job notification.
These roles blend service and sales with a focus on cross-selling products and ensuring customer satisfaction.
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Age Limit – For Kotak Mahindra Bank recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Relationship Officer/ Chat Process Offficer – {a graduate degree in any discipline}.
To know more about educational qualification details, then goo through the notificatioon. If you are not graduated then, click here for 10th and 12th based jobs.
- Knowledge of banking regulations and norms
- Maintain a high level of knowledge in banking products and services
- Can read and write in English and Hindi
- Excellent commnication and comprehension skillls
- Ability to handle pressure and meeting deadlines
- Willing to work in rotational shifts
- Should be dedicated and display integrity
- Good networking and relationship building skillls.
Selection Method for Kotak Mahindra Bank Recruitment:
- Shortlisting: Candidates will first be shortlisted based on their age, qualifications, and other criteria specified by the bank.
- Interview Process:
- Virtual Interview: Candidates who are shortlisted may be invited for a virtual interview, conducted online.
- Field Interview: In some cases, a face-to-face (field) interview might be conducted.
- Notification: If a candidate is shortlisted, they will be informed via their registered mobile number or email address.
Work Experience:
- No Prior Experience Required: Freshers and candidates with no prior work experience are eligible to apply for these roles.
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Are you applying continuously for Private/ MNC/ Work From Home jobs but getting rejected? then we have solution for you. To increase your selection chances, Click Here.How to Apply – All legible and interested candidates have to apply online from the official website or from the given link below.&Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form – All candidates must apply on or before (04-11-2024). After the last date, no application form will be submitted.
Application Fee – There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note – Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
